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Contact Built by Smit
Tell us what you were trying to do, your phone model and the app version. A round code helps us find a scoring problem. Never send your password, payment-card details or private purchase tokens.
Scores and connection problems
Keep the app installed and sign in to the same account. Scores saved offline synchronise when the connection returns. If another device changed the same score, review the conflict before choosing the correct value. Do not clear app storage while you have unsynchronised scores.
Purchases and subscriptions
Purchases are available only after the relevant provider is configured. A purchase is unlocked only after server verification. Use Restore Purchases on the same store account and sign in to the original Tee to Green account. Contact support if a verified purchase is missing.
Manage renewals with Apple subscriptions or Google Play subscriptions. Uninstalling or deleting your Tee to Green account does not cancel these subscriptions.
Handicap and course information
Manual handicap entry, ordinary scorecards and Stableford do not require Premium Golf. Automatic handicap updates and nearby GPS require an active, unexpired Premium Golf subscription. Estimates need at least three eligible, complete, 18-hole regular rounds and are not official HNA handicaps or submissions.
The level 5 season reward gives one handicap-estimate credit. Claim it and use it when enough eligible rounds are available; insufficient history does not use the credit. Its dated result is frozen, not continually recalculated. Changing your manual handicap disables automatic use of that estimate while keeping its receipt. GPS requires location permission and verified course data; unavailable hole geometry is clearly labelled.
Season cards and styles already claimed stay yours after Premium expires. New claimed cards join future Mayhem rounds you host; saved decks stay unchanged. Please report a missing or inaccurate tee, distance or scorecard.
Account deletion
Existing account holders can start and confirm a deletion request in their app profile. Our account deletion information page explains the process. If you cannot access your account, contact us for identity verification and help; do not send your password.